Refund Policy for Flash Hockey
At Flash Hockey, we strive to ensure our customers have the best experience with our products and services. However, we understand that there may be instances where a refund is required. This Refund Policy outlines the terms and conditions for requesting and processing refunds.
Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Defective or Damaged Products: If a product is delivered in a defective or damaged condition.
- Incorrect Items: If the delivered item differs from what was ordered.
- Service Issues: If a service does not meet the described standards or agreed terms.
- Cancellation of Order: If you cancel your order before it is shipped or the service is initiated.
Conditions for Refunds
To qualify for a refund, the following conditions must be met:
- A refund request must be submitted within [Insert Timeframe, e.g., 7 days] of receiving the product or service.
- The product must be unused and in its original packaging, with all tags intact.
- A valid proof of purchase (e.g., receipt or order confirmation) must be provided.
Refund Process
- Request Submission: Contact our customer support team at [Insert Email or Contact Form Link] to initiate a refund request. Include your order details, reason for the request, and any supporting evidence (e.g., photos of the defective product).
- Review: We will review your request within [Insert Timeframe, e.g., 3-5 business days] and notify you of the outcome.
- Approval or Denial: If approved, the refund will be processed as per the selected refund method. If denied, we will provide an explanation.
Refund Methods
Refunds will be issued via the original payment method unless otherwise agreed. Processing times may vary depending on your payment provider:
- Credit/Debit Cards: [Insert Timeframe, e.g., 5-7 business days]
- Bank Transfers: [Insert Timeframe, e.g., 5-10 business days]
- Wallet or Store Credits: Immediate or within [Insert Timeframe]
Non-Refundable Items and Services
The following are not eligible for refunds:
- Products purchased on clearance or during promotional sales (unless defective).
- Services already rendered or partially completed.
- Digital products or downloads that have been accessed or downloaded.
Exchanges
We offer exchanges for defective or incorrect items. Contact our support team within [Insert Timeframe, e.g., 7 days] of receiving your order to request an exchange.
Cancellations
Orders may be canceled before they are shipped or before service delivery begins. Once an order is processed or a service has started, cancellations may not be possible.
Contact Us
If you have questions about our Refund Policy or wish to initiate a refund request, please contact us:
- Email: [Insert Contact Email]
- Phone: [Insert Phone Number]
- Contact Form: [Insert Link]